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Privacy Policy
Effective Date: May 21, 2025
Website: https://inboos.com
Company: Excellanto Ventures, Delhi, India
At Inboos.com, operated by Excellanto Ventures, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal and business data when you use our services, including our SMTP platform, bulk emailing tools, API services, and email marketing software.
By using our website or services, you consent to the practices described in this Privacy Policy.
- Information We Collect
We collect various types of information to provide and improve our services:
a. Personal Information
Name, email address, phone number
Business name, address, website
Billing and payment details
IP address and location data
b. Technical and Usage Data
Login and access times
Browser type and device data
Email sending statistics (opens, clicks, bounces)
API requests and responses
c. Email Data
Uploaded contact lists (name, email, tags)
Email content, subject lines, attachments
Sent email logs, engagement metrics - How We Use Your Information
We use the collected data for the following purposes:
To provide and maintain our email delivery services
To improve inbox deliverability, warmup, and analytics
For authentication and user account management
For processing payments and invoicing
To prevent fraud, abuse, and unauthorized access
To comply with legal obligations (e.g., GDPR, CAN-SPAM, India IT Act)
To communicate updates, promotions, and support responses
We do not sell, rent, or trade your personal or contact data. - Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Contractual necessity – to fulfill our service agreement
Consent – for marketing and non-essential cookies
Legitimate interest – to prevent fraud and improve security
Legal obligation – to comply with law enforcement or audits - Email Contacts and Data Responsibility
You remain the Data Controller of the contact data (email lists, message content) that you upload into our system. Inboos acts as the Data Processor under GDPR terms. You are responsible for ensuring your contacts have opted in to receive communication under applicable laws (CAN-SPAM, GDPR, etc.).
We do not access your email content unless needed for support or abuse investigation. - Cookies and Tracking Technologies
We use cookies and similar technologies to:
Store session information and login status
Analyze website traffic and performance
Personalize content and support interactions
You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality. - Data Sharing and Third Parties
We may share your data with trusted partners only when necessary, including:
Payment processors (e.g., Razorpay, Stripe)
Cloud storage and infrastructure providers (e.g., AWS, DigitalOcean)
Customer support and CRM tools
Legal or regulatory authorities upon valid request
All third parties are required to follow confidentiality and security practices consistent with our own. - Data Retention and Deletion
We retain your data:
As long as your account is active
For a reasonable period after closure for backup, billing, and legal needs
Email logs may be stored for 30–90 days for compliance and debugging
You may request deletion of your data by contacting support@inboos.com. We will comply within 15 working days, unless data retention is required by law. - Data Security
We implement robust technical and organizational measures to protect your data:
TLS/SSL encryption for all data in transit
Role-based access control for internal systems
Regular server monitoring, auditing, and backups
Secure API endpoints with token authentication
Despite our efforts, no system is 100% secure. Please use strong passwords and secure your account access. - Your Rights Under Data Protection Laws
Depending on your location, you have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your account and data
Object to certain uses of your data
Withdraw your consent for marketing at any time
To exercise these rights, email us at support@inboos.com. - Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect or store data from minors. If you believe we have inadvertently collected such information, please contact us for prompt removal. - International Data Transfers
Since we serve users in over 15+ countries, your data may be transferred and processed outside your country, including in India or the U.S. We ensure that such transfers comply with applicable data protection laws via contractual clauses and partner agreements. - Marketing and Communication Preferences
If you’ve opted in, we may send you emails about:
New product features
Billing or system alerts
Promotions and tips
You may opt-out at any time via the unsubscribe link in any email or by contacting us directly. - Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the “Effective Date” at the top. Continued use of our services after changes constitutes your acceptance of the revised policy. - Contact Information
If you have any questions, concerns, or data requests, please reach out to:
Excellanto Ventures
New Delhi, India
Email: support@inboos.com
Website: https://inboos.com