Inboos.com – Sending Policy
Effective Date: May 21, 2025
Company: Excellanto Ventures, New Delhi, India
Website: https://inboos.com
At Inboos.com, we are committed to ensuring the responsible and lawful use of our email marketing and mass emailing platform. This Sending Policy outlines the rules and standards that all users must follow when using our SMTP, bulk emailing, and API services.

1. Consent and Permission-Based Sending
   You must only send emails to recipients who have:
   Explicitly opted-in to receive your emails, or
   Have an existing business relationship with you and a reasonable expectation of receiving communication.
   Prohibited:
   Purchased or rented email lists
   Scraped or harvested email addresses
   Third-party or affiliate contact databases
   You are solely responsible for obtaining and maintaining proper consent under applicable laws such as GDPR, CAN-SPAM, CASL, etc.
2. Acceptable Use of Our Services
   Your use of Inboos.com must comply with our Terms of Service and the laws of the regions where your emails are sent. You may not use our platform to send:
   Spam, phishing, or misleading emails
   Threatening, abusive, defamatory, or hateful content
   Emails promoting illegal, deceptive, or harmful products or services
   Pornographic or adult content
   Cryptocurrency-related offers without clear opt-in and full disclosures
   Emails violating the policies of mailbox providers (Google, Microsoft, Yahoo, etc.)
3. Sending Limits and Practices
   To ensure optimal deliverability and prevent abuse:
   Warmup sending is required for new domains/IPs.
   We reserve the right to throttle or pause sending if we detect suspicious spikes, high bounce rates, or spam complaints.
   Bounce rate should remain under 5%.
   Complaint rate must remain below 0.1%.
   Use proper email headers, unsubscribe links, and valid reply addresses.
4. Required Email Elements
   All emails sent using Inboos.com must include:
   A clear and valid “From” name and address
   A non-deceptive subject line
   An easy-to-read unsubscribe link
   The sender’s physical mailing address
   Unsubscribe requests must be honored within 48 hours, and no further emails should be sent to that recipient unless re-subscribed.
5. Monitoring and Enforcement
   We actively monitor accounts for:
   Spam complaints
   Bounce and unsubscribe rates
   Use of blacklisted domains or URLs
   Abusive content or behavior
   Violations may result in:
   Temporary or permanent suspension of sending privileges
   Account termination
   Reporting to relevant ISPs or legal authorities
   We may take immediate action without notice if your sending behavior jeopardizes our infrastructure or the deliverability of other users.
6. Prohibited Industry Use
   While we support a wide range of industries, we do not allow use of our platform for mass emailing in the following niches without written pre-approval:
   Gambling, betting, or casino promotions
   Payday loans or debt consolidation offers
   MLM or “work-from-home” schemes
   Pharmaceuticals or supplements
   Escort services or adult content
   Crypto investment schemes
7. API and SMTP Use
   If you’re using our SMTP relay or Email API:
   Do not send email without prior domain validation
   Proper DKIM, SPF, and DMARC settings must be configured
   You must implement bounce handling and unsubscribe logic on your end
   APIs should be used in accordance with our fair-use limits and volume thresholds
8. Data Privacy and Recipient Protection
   You must comply with all applicable data protection laws when sending emails, including:
   GDPR for users in the EU
   CAN-SPAM for users in the U.S.
   CASL for Canadian recipients
   You are responsible for securely managing your recipient data and honoring all unsubscribe, data access, or deletion requests.
9. Reporting Abuse
   To report abuse or spam sent through Inboos.com, please contact:
   📧 abuse@inboos.com
   📧 compliance@inboos.com
   We investigate all complaints promptly and may suspend offending users without prior notice.
10. Policy Updates
    We reserve the right to update or revise this Sending Policy at any time. You are responsible for regularly reviewing this policy. Continued use of our platform implies acceptance of any changes.

Questions?
For more information or specific guidance related to your sending practices, contact our support team:
📧 support@inboos.com
🌐 https://inboos.com